Contact & Navigate‹ Return to Resources

September 18, 2018

We're here to help in the wake of Florence

The rain may have stopped. The sun may be back. The deadly storm Florence may have moved on.


But the recovery continues from torrential rain and catastrophic flooding that submerged entire communities. Prolific river flooding will remain a long-term concern in parts of the Carolinas and southern Virginia.


Compounding the problem are downed trees and power lines, widespread rose closures, and a storm-swamped electrical grid that has left more than 500,000 without power, mostly in North Carolina.


At least 33 people have died in storm-related incidents – 26 in North Carolina, six in South Carolina and one in Virginia. Our thoughts and prayers continue to be with all those impacted by the storm, including first responders who have done (and continue to do) an incredible job under challenging conditions.


Claims reporting:



·        800-990-4228

·        Your Insurance Carrier

·        Your McGriff Insurance Services representative


Additional Reminders:


·        Listen to authorities and stay tuned to local media for information and special instructions regarding cresting rivers, road conditions and more.


·        Be careful during clean-up. Wear protective clothing and work with someone else.


·        Be cautious when returning to your home or business. Electrical lines may be down and gas lines may have been compromised. Be sure the area is cleared by an experienced professional before you enter.


·        Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.


·        Avoid wading in flood water, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.


·        Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.


·        Document any property damage with photographs. Contact your insurance company for assistance.


·        Make temporary repairs to protect property from further damage. Save all receipts and do not throw away damaged property.


·        Be very careful about choosing contractors to make repairs as disreputable contractors can take advantage of unsuspecting clients. Do not sign assignment of benefits forms for contractors or restoration companies. This can result in excess charges not covered by insurance.


·        An adjuster will be in touch as soon as possible. Jot down their name and number. Many times insurance companies hire independent companies to assist with the large number of claims.


More information here:


For information about flood insurance from McGriff Insurance Services, please call 800-228-6978 to talk to a specialist or email us at Flood insurance policies typically require a 30-day waiting period.


The BB&T Charitable Fund has announced grants totaling $1.5 million to help support disaster relief efforts in the aftermath of Hurricane Florence. McGriff Insurance Services is a subsidiary of BB&T Insurance Holdings.


Rest assured, we'll do everything we can to support you through this ongoing difficult time. Thank you and stay safe.


Additional Resources


These links are for information purposes.



Contact Us

Send us an email

Agent Locator