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September 20, 2017

Equifax security breach

Although BB&T Corporation was not involved in the recent information breach at credit reporting agency Equifax, we understand some of our clients may have questions or concerns about this event.

To learn more about what happened and find out if you were affected, contact Equifax at or their call center at 866-447-7559 (open seven days a week, from 7 a.m.-1 a.m. ET). For clients that might have been involved, BB&T recommends the following:

·        Monitor existing credit card and bank accounts closely for charges you don’t recognize.

·        Check credit reports from Equifax, Experian, and TransUnion – for free – by visiting Accounts or activity you don’t recognize could indicate identity theft.

·        Visit to learn more about how to report and recover from identity theft.

BB&T places the highest priority on protecting personal and confidential information. With multiple layers of security measures and dedicated teams in place to safeguard accounts and financial assets, we provide a number of ways to help clients ensure their transactions and communications remain safe and secure, including:

·        Actively monitoring accounts 24/7 for suspicious activity

·        Using firewalls, encryption and activity logs to protect account information

·        Protecting debit cards and visa credit cards with BB&T Zero Liability

BB&T also encourages you to proactively monitor your accounts and report any suspicious activity. With “U by BB&T,” there are a number of ways to protect yourself, including:

·        Monitoring account activity in real-time

·        Setting up real-time BB&T email or text alerts to receive notifications on account profile changes, account balances and transactions: Logon to “U by BB&T” at then click your profile image and select “alerts”

·        Contacting BB&T safely through the U Secure Message Center instead of email


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